Shipping Policy
At DriveWelle, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Here are the details of our shipping policy:
1. Shipping Locations
We currently ship to addresses within [your country] and select international destinations. If you are outside these areas, please contact our customer support team for assistance.
2. Processing Time
All orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been processed and shipped.
3. Shipping Methods
We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on the selected shipping method and your location.
4. Delivery Time
Delivery times vary depending on the shipping method selected and your location. Generally, you can expect:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note that these are estimated delivery times and may vary due to unforeseen circumstances, such as weather conditions or carrier delays.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status online.
6. Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order and the selected shipping method. We strive to offer competitive rates, and you will see the total shipping cost during the checkout process.
7. Duties and Taxes
For international orders, you may be responsible for customs duties and taxes imposed by your country. These charges are not included in your order total and are the buyer's responsibility.
8. Damaged or Lost Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team at lexisscents8@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
9. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer support team at lexisscents8@gmail.com. We are here to assist you!
Thank you for choosing DriveWelle. We appreciate your business and look forward to serving you!